Last updated: September 2026
When you deploy an application, Hextiny clones the repository you connected at the branch you selected, runs your build command, starts the resulting container, health-checks it, and then routes traffic to the new version. Deploys are blue-green: the currently live version keeps serving traffic while the new one is built and verified, and traffic only moves once the new version passes its health check. If a build or health check fails, the live version is left untouched.
If auto-deploy is enabled for an application, Hextiny redeploys it automatically every time you push to the branch recorded for that application. Pushes to any other branch are ignored, and we will notify you that a push was ignored rather than leaving you to wonder why nothing happened. If you change the branch an application deploys from, we notify you, because that change alters which code is shipped.
Auto-deploy is a convenience, not a guarantee. Keep the branch you deploy from under your control, and use protected branches and required reviews if a mistake would be expensive.
Environment variables you enter on the Deploy page are stored in our database and injected into the container at build and run time. Hextiny writes them into the build context only for the duration of a build and does not commit them to your repository. A .env file committed to a public repository is readable by anyone, including us. We will warn you in your deploy notifications when an application runs from a public repository, but we cannot protect a secret you have already published — rotate it.
Every push, build, successful release, failure, suspension and billing event is recorded in your notification feed, including which branch it happened on and whether the repository is private or public. Notifications are stored server-side, so a deploy that happened while you were signed out is still there when you return, and they are automatically deleted after 30 days.
Each application is billed on its own plan. Payment is taken when the application is created, and a plan change is charged immediately for the remainder of the current period. Cron jobs are free. If a charge fails, the application stays pending or is suspended rather than running unpaid, and we retry before suspending.
Suspending an application stops its containers and stops auto-deploy. Deleting an application removes its record and its containers. We may suspend an application that fails to build repeatedly, that is unpaid, or that violates these terms. Suspension does not by itself entitle you to a refund of the current period.
Every paid application carries its own billing period, and when that period ends without being renewed the application is disconnected. The public URL stops serving and returns 503 Service Unavailable, auto-deploy is paused until billing is active again, and the application’s container is stopped so it no longer consumes server memory or CPU. Your code, repository and settings are kept — renewing redeploys the application, so nothing you built is lost.
Disconnection is driven by the application’s own end date, so monthly and yearly plans behave identically — only the length of the period differs:
Disconnection for non-payment is distinct from suspension: suspending an application is a deliberate action either you or an administrator takes, and it stays in effect until someone redeploys it, whereas disconnection is the billing consequence of an unpaid period and is undone automatically by the next successful payment. We do not delete a disconnected application, and redeploying after payment does not require rebuilding it from scratch — your repository is re-cloned and rebuilt automatically.
We work hard to keep applications running, but free and self-serve plans are provided as-is. Keep your own backups and do not rely on a single deployment for data you cannot lose.
Last updated: August 2026
Paid plans, domain registrations, SSL certificates and add-on services are billed in advance on a monthly or annual basis, as selected at checkout. By providing a payment method you authorize Hextiny to charge the applicable fees for each cycle until you cancel or downgrade.
Paying yearly gives you 12 months of access for the price of 11 — that is, one month free. The free month is a discount on the yearly price, not extra service time, so a yearly subscription never runs past 12 months. It applies to yearly billing only; monthly billing carries no such credit. Starter is $9/month or $99/year, Premium is $29/month or $319/year.
Subscriptions, applications, domain registrations and SSL certificates renew automatically at the end of each term to avoid service interruption. For applications this is controlled per app by its auto-renew setting, which defaults to on: we charge the card on file up to 7 days before the current period ends, at the same price and cycle you originally chose. You can disable auto-renew at any time from your account dashboard before the renewal date, and disabling it for one app does not affect your other apps or add-ons.
Applications are renewed at the cycle you paid for — a yearly app is charged the yearly price once per year, not twelve monthly charges. A yearly plan is a discounted advance payment for the year: the one-month-free discount is applied to the yearly price, does not carry over to the following renewal, and is not a refundable credit.
Except where required by law, payments are generally non-refundable. We may, at our discretion, issue a refund in the following cases:
Domain registrations and SSL certificate issuances are treated as fulfilled digital services upon completion and are non-refundable once provisioned. Renewal fees are non-refundable.
We reserve the right to change pricing with at least 30 days notice. Price changes do not affect the current billing term already paid.
If a payment fails, we will retry and may suspend or downgrade the affected services until the balance is settled. You remain responsible for all amounts owed.
For applications, a failed renewal is handled as follows. We retry the charge automatically, and your application keeps serving normally during the 3-day grace period after its period ends. If payment has still not succeeded by then, the application is disconnected: its public URL returns 503, its container is stopped, and auto-deploy pauses, while your code and settings are retained. A later successful payment — whether from a retry we collect for you or from you renewing in the dashboard — redeploys the application automatically. Disconnection is not a deletion, and it does not by itself entitle you to a refund of the period already paid for.
Last updated: August 2026
When you register a domain through Hextiny, we act as a registrar or reseller. Domain availability is not guaranteed until the registration is fully processed and confirmed.
You are the registered owner of domains you purchase, subject to applicable registry rules. Transfers to another registrar may be subject to a 60-day lock after registration or previous transfer, and any outstanding balance must be cleared first.
For domains you register through Hextiny, we manage the standard DNS records (A, www, mail, MX, SPF, DKIM, DMARC) on your behalf. For domains you bring from another provider, you are responsible for configuring DNS at that provider. Incorrect DNS configuration may result in downtime, mail delivery failure, or loss of service, for which Hextiny is not liable.
Expired domains enter a redemption grace period during which recovery fees may apply. If not renewed, the domain may be released and registered by a third party. Hextiny is not responsible for domains lost due to non-payment.
Domains must not be used for phishing, trademark abuse, illegal content, or to impersonate other entities. We may suspend or cancel abusive domains without refund.
Last updated: September 11, 2026 — added the Business Email Deliverability & Anti-Spam setup guide (SPF / DKIM / DMARC / PTR)
Business email is provided on a per-mailbox, per-storage basis (Starter 5GB / Pro 50GB plans). You are responsible for the content transmitted through your mailboxes and must comply with anti-spam laws.
Mailboxes must not be used to send unsolicited bulk mail, malware, or illegal content. We may suspend email service that harms deliverability for other users. Storage limits are enforced per plan.
To send and receive mail reliably, your domain must have valid MX, SPF, DKIM and DMARC DNS records.
Email providers such as Gmail, Outlook and Yahoo authenticate your mail using four DNS records about your sending domain. If one is missing, wrong, or mismatched, your messages are still delivered but are far more likely to land in the recipient's Spam folder:
mail.hextiny.com). Gmail heavily penalizes a missing or mismatched PTR.Records for hextiny.com (managed September 11, 2026):
Type Host Priority Value A @ 169.58.235.238 (your site = mail server) A mail 169.58.235.238 MX @ 10 mail.hextiny.com TXT @ v=spf1 ip4:169.58.235.238 include:spf.efwd.registrar-servers.com -all TXT dkim._domainkey v=DKIM1; k=rsa; t=s; p=… (signing key from Mailcow — selector "dkim") TXT _dmarc v=DMARC1; p=none; rua=mailto:dmarc@hextiny.com
PTR / Reverse DNS (required for inbox delivery to Gmail & Outlook): open your Contabo panel (Customer Control Panel → VPS Control → IP & SSL → Manage → Reverse DNS) and set the reverse record of 169.58.235.238 to mail.hextiny.com.
check-auth@verifier.port25.com from your mailbox — you'll receive an automatic reply showing SPF=pass, DKIM=pass and DMARC results.p=none to p=quarantine for stronger reputation.SSL certificates (including free Let's Encrypt certificates) are issued to domains you own or control. Certificates auto-renew when enabled; you are responsible for keeping domain control valid so renewal can succeed.
We may revoke a certificate if the domain is no longer verified, if it was issued on false premises, or if required by a certificate authority or applicable law.
Last updated: August 2026
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted operation.
To the maximum extent permitted by law, Hextiny shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising out of your use of the Service.
Our total aggregate liability for any claim relating to the Service shall not exceed the amount you paid to Hextiny in the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify and hold Hextiny harmless from any claims, losses, or damages arising from your use of the Service, your content, or your violation of these policies.
Last updated: August 2026
All trademarks, logos, software, designs, and content provided by Hextiny remain our property or that of our licensors. You may not copy, modify, or redistribute them without permission.
You retain all rights to the content you upload, deploy, or send through the Service. By using the Service you grant Hextiny a limited license to store, process, and transmit that content solely to operate and improve the Service.
We respond to valid copyright infringement notices. If you believe content on Hextiny infringes your copyright, contact us with identification of the work, the infringing material, and your authority to act. We may remove or disable access to alleged infringing content.
If you believe material was removed in error, you may submit a counter-notice. We will restore content where legally required.
Last updated: August 2026
We implement reasonable technical and organizational measures to protect your data, including encryption in transit (TLS/SSL) and access controls. No system is completely secure, and we cannot guarantee absolute security.
We process personal data as described in our Privacy Policy and only for the purposes of providing and improving the Service, complying with law, and protecting our rights.
In the event of a security incident affecting your personal data, we will notify affected users and relevant authorities as required by applicable law.
Hextiny complies with applicable data protection regulations and may process data in multiple jurisdictions. By using the Service you consent to such processing.
You are responsible for safeguarding your credentials and enabling available protections such as strong passwords. Notify us immediately of any unauthorized account activity.
Last updated: August 2026
If you have any questions about these policies, your data, or a takedown request, you can reach us through the following channels:
We aim to respond to all legitimate inquiries within a reasonable timeframe, typically within 30 days.
Last updated: August 2026
By accessing and using Hextiny ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.
Hextiny is a cloud platform that provides deployment and hosting services for web applications, static sites, and other digital content.
To use certain features of the Service, you must register for an account. You are responsible for:
You agree not to use the Service to:
We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability.
Each deployed application is billed on its own plan, monthly or annually as selected, and payment is taken when the application is created or the plan is changed. Saved payment cards are charged by Hextiny for these amounts. All fees are non-refundable except as required by law and as described in the Refund & Billing Policy. We reserve the right to change pricing with 30 days notice. See also the Deploys & Auto-Deploy Policy.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
The Service and its original content remain the property of Hextiny. You retain ownership of content you upload to the Service.
We may terminate or suspend your account for violations of these terms. You may terminate your account at any time through your account settings.
Hextiny shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
For questions about these Terms of Service, please contact us at legal@hextiny.com